What do I do if there are air bubbles in the pen container?
It’s normal to have air bubbles in the pen container and they will not harm you. Your dose will still be correct and you will be able to use the pen as instructed.
Which needle do I need?
Your Toujeo DoubleStar pen can be used with a range of small, disposable needles of different sizes. The needles are small to minimise any discomfort. Your doctor or nurse will choose and prescribe the right size needles for you. Please discuss with your HCP how to dispose of your used needles safely.
What if no insulin comes out during activation?
The needle may be blocked or not screwed on properly. Remove the needle, attach a new one, and perform a safety test. If there is still no insulin being ejected, you should not use this pen and get a new one instead.
What do I do if it’s hard to press the injection button all the way down?
Withdraw the needle and check that it’s screwed on correctly. If it’s still difficult to push the injection button, the needle may be blocked, so remove it, attach a new one, and perform a safety test. If there is still no insulin being ejected, you should not use this pen and get a new one instead.
What do I do if I accidentally inject myself before my Toujeo DoubleStar pen is activated?
Do not try to correct this by giving yourself a second injection. Contact your doctor or nurse for advice on what to do next and how to check your blood sugar levels.
Do I have to change my needle after each injection?
Yes, never use a needle more than once. This will help prevent infections at the injection site and stop the needle from becoming blocked.
What if I am taking (or intend to take) other medicines at the same time as Toujeo?
Some medicines can change your blood sugar levels. This may mean your insulin dose has to change. So, before taking a medicine ask your doctor or nurse if it will affect your blood sugar levels and what action, if any, you need to take. You also need to be careful when you stop taking a medicine.
What happens if I miss a dose?
If you miss a dose of Toujeo, you may inject up to three hours after your normal injection time.
If that window of time has passed, check your blood sugar levels frequently and then resume your next scheduled dose at your normal injection time.
Contact your HCP for further information.
Contact your HCP for further information.
If you’re in any doubt about any of these FAQs, please speak to your doctor or nurse, or call Sanofi Medical Information: 08000 35 25 25.
